Frequently Asked Questions
Orders
When will my order ship?
Orders are typically processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
Can I cancel or change my order?
If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.
Shipping
How long does shipping take?
Most orders arrive within 3–7 business days, depending on your location and the product ordered.
Do you ship within the United States?
Yes! WalkBarkPets currently ships throughout the United States.
How can I track my order?
Once your order has shipped, you’ll receive an email containing your tracking number and shipping updates.
Returns & Refunds
What is your return policy?
We offer a 30-Day Return Policy on eligible items. If you’re not completely satisfied with your purchase, please contact us and we’ll be happy to help.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and include photos of the item. We’ll work quickly to provide an appropriate solution.
Products
Are your products safe for pets?
Yes. We carefully select products designed with your pet’s comfort, safety, and quality in mind.
How do I choose the right size?
Each product includes a size guide whenever applicable. If you’re unsure, feel free to contact us before placing your order.
Contact
How can I contact WalkBarkPets?
You can reach our customer support team through our Contact Us page or by emailing:
We typically respond within 1–2 business days.
Still need help?
If you can’t find the answer you’re looking for, we’re always happy to help.
Visit our Contact Us page and send us a message.