Refund Policy
Refund Policy
At WalkBarkPets, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned in the original packaging whenever possible
- Accompanied by proof of purchase
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll work quickly to provide a replacement, exchange, or refund when appropriate.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your financial institution to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used, unless they arrive damaged or defective.
Return Shipping
If the return is due to our error or a defective product, we’ll cover the return shipping costs.
For all other eligible returns, customers may be responsible for return shipping costs unless otherwise stated.
Need Assistance?
If you have any questions about your return or refund, please visit our Contact Us page or email: